General terms and conditions

Terms and Conditions of the Online Store

Section 1 – General Provisions

These Terms and Conditions govern the use of the Online Store, including, without limitation, the submission and fulfilment of Orders, the use of the Customer Account, the complaint handling procedure, and the rights related to withdrawal from the Sales Contract.
The Terms and Conditions are made available to the Customer free of charge at [link] , prior to the conclusion of the Sales Contract, in a manner that enables the Customer to access, reproduce and store them using their own ICT system.
The Customer is obliged to comply with all provisions of these Terms and Conditions. Sales transactions are conducted under the version of the Terms and Conditions in force and accepted by the Customer at the time of placing the Order.
The conclusion of an agreement for the provision of electronic services related to the Customer Account requires the Customer to register in the Online Store and to read and accept these Terms and Conditions beforehand.
By concluding the agreement for the provision of electronic services related to the Customer Account, the Seller undertakes to ensure continuous access to the Customer Account and to enable the Customer to use all functionalities of the Online Store in accordance with these Terms and Conditions.

Section 2 – Definitions

For the purposes of these Terms and Conditions, the following terms shall have the following meanings:

“Seller” – means Inter Arma Sp. z o. o., with its registered office at ul. Krakowska 60, 32-064 Rudawa, Poland, VAT ID (NIP): 6762235733, National Business Registry Number (REGON): 356689112, e-mail: kontakt@internetto.eu, which operates the Online Store and sells Products through it.
“Customer” – means a Consumer, an Entrepreneur, or an Entrepreneur with Consumer Rights.
“Consumer” – means a Customer who is a natural person using the Online Store, including, in particular, making purchases for purposes not directly related to their trade, business or professional activity.
“Entrepreneur” – means a Customer who is a natural person, a legal person, or an organisational unit without legal personality that has been granted legal capacity under separate legislation, conducting business or professional activity in their own name.
“Entrepreneur with Consumer Rights” – means a Customer who is a natural person conducting a sole proprietorship, entered in the Central Register and Information on Economic Activity (CEIDG), who concludes a contract directly related to their business activity, but not of a professional nature for that person, as determined by the scope of activity recorded in the CEIDG.
“Parties” – means jointly the Seller and the Customer.
“Sales Contract” – means a distance contract concluded between the Seller and the Customer, the subject matter of which is the sale of a Product by the Seller to the Customer, under the terms and conditions set out in these Terms and Conditions.
“Online Store” – means the online platform internetto.eu, administered by the Seller and available at https://internetto.eu , through which the Customer may purchase Products.
“ICT System” – means a set of cooperating IT devices and software ensuring the processing, storage, sending, and receiving of data through telecommunication networks by means of a terminal device appropriate for a given type of network, within the meaning of the Polish Act of 16 July 2004 – Telecommunications Law (Journal of Laws 2024, item 34, consolidated text).
“Product” – means a movable item presented by the Seller in the Online Store which may form the subject matter of a Sales Contract. Photographs of Products displayed on the website are for illustrative purposes only. The actual appearance of a Product may differ slightly from that shown in the photograph due to the Customer’s individual device settings (e.g. colour saturation or proportions). Such differences do not affect the functional properties of the Product.
“Customer Account” – means an individual account created for the Customer as part of the provision of electronic services by the Seller, through which the Customer gains access to the Online Store and can, among other things, place Orders in a simplified manner.
“Electronic Address” – means a designation of an ICT System that enables communication by electronic means, in particular by e-mail.
“Price” – means the gross value of a Product expressed in Polish zloty (PLN), inclusive of value-added tax (VAT). The Price does not include delivery costs, which depend on the method of delivery chosen by the Customer, as well as on the value and size of the Order. The total cost of the Order (i.e. the Product Price together with all other applicable charges, including delivery costs) is displayed in the shopping cart before the Order is placed by the Customer.
“Personal Data” – means information relating to an identified or identifiable natural person.
“Personal Data Controller” – means the Seller, who alone or jointly with others determines the purposes and means of the processing of Personal Data.
“Terms and Conditions” – means this document.
“GDPR” – means the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), published in the Official Journal of the EU L 119 of 4 May 2016.
“Order” – means a declaration of intent submitted by the Customer via the Online Store, specifying the type and quantity of Products ordered, the method of delivery, the type and amount of payment, the place of delivery, and the Customer’s details, constituting an offer to conclude a Sales Contract between the Customer and the Seller.
“Blog” – means a section of the website containing articles and materials published by the Seller for informational or educational purposes.
“Wishlist” – means a functionality of the Online Store allowing the User to add selected Products to an individual list for easier tracking, monitoring of availability, price changes or current promotions, without the need for immediate purchase.
“Comparison Tool” – means a feature of the Online Store enabling the comparison of selected Products according to specific criteria.
“Contact Form” – means a tool available on the website enabling the User to send a message to the Seller directly from the website interface.

Section 3 – General Characteristics of the Online Store

The Online Store is owned and operated by the Seller.
The Online Store is not intended for wholesale purchases. In the event that a Customer wishes to purchase Products in wholesale quantities, the Customer should contact the Seller by sending an enquiry by e-mail to: kontakt@internetto.eu. If the content of an Order placed through the Online Store indicates that it constitutes a wholesale order, the Seller may refuse to process such an Order, informing the Customer thereof via an appropriate message displayed in the Online Store or by directly contacting the Customer.
3. The information about Products presented on the pages of the Online Store does not constitute an offer within the meaning of the Polish Civil Code but rather an invitation to submit offers within the meaning of Article 71 of the Civil Code.
The information about Products available in the Online Store does not imply that the Products are actually available from the Seller or that the fulfilment of an Order for such Products is possible.
Products presented in the Online Store may be covered by a warranty granted by the manufacturer, importer or the Seller, effective within the territory of Poland. The warranty period for each Product is indicated in its description. Detailed warranty conditions are specified in the warranty card issued by the guarantor.
The Seller reserves the right to change the Prices of Products displayed in the Online Store, to introduce new Products, to remove Products from the offer, or to modify their descriptions, as well as to conduct promotional campaigns in the Online Store, in particular based on the terms of a given promotion. Such changes shall not affect the validity or performance of Orders already placed.
Access to the Online Store is provided to the Customer exclusively online, provided that the Customer, at their own expense, ensures the following:

computer equipment with an operating system allowing the use of Internet resources;
an Internet connection;
access to an individual e-mail account;
a properly configured web browser in its latest official version with the “cookies” option enabled (e.g. Mozilla Firefox, Google Chrome, Safari, Opera).

Unless otherwise stated in these Terms and Conditions, the Online Store is available to Customers continuously, 24 hours a day, seven days a week.
The Seller reserves the right to temporarily suspend the availability of the Online Store in order to ensure its security and stability, for the purposes of maintenance, repairs, troubleshooting, implementation of necessary updates, adaptations, or similar technical activities.
The Seller reserves the right to modify the functionality of the Online Store, including by adding new features or changing existing ones.

Section 4 – Customer Account

In order to use the full functionality of the Online Store, the Customer must accept these Terms and Conditions, complete the free registration process for a Customer Account in the Online Store, and have such registration confirmed by the Seller.
The creation of a Customer Account is not a prerequisite for placing an Order in the Online Store.
By registering a Customer Account and accepting these Terms and Conditions, the Customer submits a declaration of intent constituting consent to the provision of electronic services related to the operation of the Customer Account, in accordance with these Terms and Conditions.
During the registration of the Customer Account, the Customer shall provide a login and password chosen by the Customer and known only to them. The Customer is obliged to ensure that their login and password remain confidential and shall not disclose them to any unauthorised third party.
In order to register a Customer Account, the Customer shall:

complete the registration form available in the Online Store;
fill in all required fields marked with an asterisk (*);
accept these Terms and Conditions.

The data entered in the registration form during the creation of the Customer Account must relate to the Customer and must be true, accurate and complete.
During the registration process, a confirmation of the Customer Account registration in the Online Store shall be sent to the e-mail address provided in the registration form, requesting verification of the data and completion of the registration. Upon such confirmation, an agreement for the provision of electronic services relating to the operation of the Customer Account shall be deemed concluded, and the Customer shall gain access to their Customer Account as well as the ability to modify the data provided during registration.
The Seller may refuse to register a Customer Account or to conclude an agreement for the provision of electronic services only in the following cases:

the data provided by the Customer are false, incomplete, or raise reasonable doubts as to their authenticity;
b. the Customer has previously committed a gross violation of the provisions of these Terms and Conditions;
there is a justified suspicion that the registration or use of the Account may be unlawful or infringe the rights of third parties.

The Seller shall inform the Customer of the refusal to register or to conclude the agreement using the same method of communication as that used for the submission (e.g. by electronic means).
The Customer may terminate the agreement for the operation of the Customer Account at any time via the Online Store. The Seller shall confirm the termination of the agreement by sending a message to the e-mail address provided by the Customer in their Account.
The Seller may terminate the agreement for the provision of electronic services for legitimate reasons, in particular in the event of: permanent discontinuation of the provision of electronic services covered by these Terms and Conditions; changes in the law preventing the further provision of services in their current form; gross or persistent violation by the Customer of these Terms and Conditions; or use of the services in an unlawful manner or contrary to accepted principles of morality. Termination shall take effect after a 14-day notice period, by sending a relevant notice to the Customer’s e-mail address indicated in their Account.
The Customer shall have the right to terminate the agreement for the provision of electronic services at any time and without stating any reason, with immediate effect.

Section 5 – Orders and Processing

Orders may be placed using the electronic Order Form available on the Online Store website, 24 hours a day, 7 days a week.
The Customer may place an Order either after logging into their Customer Account or without creating an Account, by providing the data indicated in the electronic Order Form that are necessary for the performance of the Order.
To place an Order via the Online Store, the Customer shall add the selected Products to the shopping cart by selecting the type and quantity of Products and clicking the “ADD TO CART” button, and then follow the on-screen instructions, including the selection of the delivery method and payment option. The Customer then places the Order by submitting the completed electronic Order Form to the Seller by clicking the “Order with an obligation to pay” button (or an equivalent). To place an Order, the Customer must first accept these Terms and Conditions. Before submitting the Order, the Customer is provided with information on the essential characteristics of the ordered Products, the total cost of the Order, including the Product Price, delivery cost, and any additional charges.
Submitting the Order constitutes a binding offer by the Customer to the Seller to conclude a Sales Contract for the Products covered by the Order.
After the Order has been placed, the Seller shall send an Order confirmation to the e-mail address provided by the Customer. This confirmation shall constitute the Seller’s declaration of acceptance of the Customer’s offer and shall result in the conclusion of the Sales Contract between the Parties.
The final and binding Price is the Price displayed in the shopping cart at the moment the Order is placed by the Customer.
For Orders placed in the Online Store, the Customer may pay:

in cash upon delivery – in the case of delivery by courier or personal collection by the Customer, or
in advance – by traditional bank transfer to the Seller’s account:Bank account number: PL05 1750 1048 0000 0000 2158 5696,
or via electronic payment or card payment through authorised electronic payment operators.

Prior to making a payment, the Customer shall be informed of the amount due, the available payment methods, and the details of the payment service provider. The detailed terms and conditions for making payments through electronic payment service providers are available on the respective provider’s website.
To make a payment through an electronic payment service provider, the Customer should follow the instructions provided by that provider after redirection from the Online Store and complete the payment for the Order without undue delay.
The Customer hereby consents to receiving electronic invoices in PDF format, not requiring the signatures of the Parties, sent to the e-mail address provided by the Customer, in accordance with Article 106n of the Polish VAT Act. The Seller shall issue and deliver the electronic invoice to the Customer immediately after receiving payment for the Order.
The Seller delivers Products only within the territory of the Republic of Poland, unless otherwise stated in the description of the respective Product.
When placing an Order, the Customer shall select the method of delivery. The Product may be delivered to the Customer by courier service, via parcel locker, or by personal collection at the Seller’s premises.
The Seller shall indicate in the Online Store the number of business days required for delivery of the Products using the selected delivery method.
Upon receiving the shipment, the Customer is advised to check its condition, in particular whether the packaging is damaged or shows signs of tampering. In the event of any damage to the shipment or its contents, the Customer is advised to prepare a damage report in the presence of the delivery person and to immediately inform the Seller. Preparing a damage report is not a prerequisite for submitting a complaint but may facilitate and expedite its processing. The Customer may send the Seller a copy of the damage report together with a description of the issue or photos of the damaged Product.
The Seller reserves a maximum Order fulfilment period of 30 days. If delivery is not made within that period, the Customer may rescind the Order by submitting a statement of withdrawal to the Seller. In such a case, the Seller shall immediately refund to the Customer – if the Customer is a Consumer – all payments made, including delivery costs.
The Seller includes with each delivered Order a proof of purchase in the form of a VAT invoice or a fiscal receipt. If the Customer is a VAT taxpayer and wishes to receive an invoice, they should notify the Seller accordingly (e.g. by e-mail immediately after purchase), providing the necessary details.

Section 6 – Agreements for the Provision of Electronic Services

This Section does not apply to Sales Contracts; it applies exclusively to agreements for the provision of electronic services, including the operation of the Customer Account
The following electronic services are made available through the Online Store: Customer Account, Blog, Contact Form, Order Form, Wishlist, and Product Comparison Tool.
The Seller informs Customers that the use of electronic services, due to the public nature of the Internet, may involve certain risks — for example, unauthorised persons may gain access to and modify Customer data, or malicious software may be installed on the device or in the ICT system used by the Customer. Customers are advised to implement appropriate technical and organisational measures to minimise such risks.
Complaints concerning electronic services may be submitted:

by e-mail to the Seller’s electronic address: kontakt@internetto.eu, or
by post to the Seller’s address: ul. Krakowska 60, 32-064 Rudawa, Poland.

The Seller shall consider all complaints submitted by the Customer regarding any irregularities, defects, or interruptions in the provision of services or in the operation of the Online Store within no more than 14 days from their receipt.
The agreement for the provision of electronic services shall be terminated in the event of:

the death (where applicable) or liquidation of the Customer; or
the liquidation of the Seller or the cessation of the Seller’s business activity.

Section 7 – Personal Data Protection

The Seller, as the Data Controller, implements all necessary measures to ensure an appropriate level of physical, technical and organisational protection of Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, use or access, in accordance with all applicable laws, including Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR).
As part of the operation of the Online Store, the Seller uses cookies and similar technologies to improve performance, enhance the functionality of the Online Store, and provide the Customer with more relevant advertising. If the Customer does not consent to the storage or retrieval of information through cookies, they may change their browser settings concerning cookies or use an opt-out mechanism provided by the provider of the relevant technology. Detailed information on the technologies used by the Seller is available in the Cookie Policy published at [https://internetto.eu].
Detailed information on the processing of Personal Data by the Seller is available in the Privacy Policy published at [https://internetto.eu].

Section 8 – Liability

The Customer shall use the Online Store in accordance with its intended purpose and shall refrain from any activity that could disrupt its proper functioning.
The Customer is prohibited from introducing any unlawful content into the Online Store. The Customer shall bear full responsibility for the accuracy, scope, completeness, content, and compliance with the law of any data entered and stored in their Customer Account.
To the extent permitted by applicable law, the Seller shall not be liable for:

blocking by administrators of mail servers that handle the Customer’s e-mail messages sent by the Seller to the Customer’s e-mail address, or for the deletion or blocking of e-mails sent by the Seller as a result of software installed on the Customer’s computer equipment;
malfunction of the Online Store resulting from the fact that the Customer’s computer hardware, software, or Internet access do not meet the technical requirements specified in these Terms and Conditions;
consequences arising from the Customer providing incorrect or false personal data during registration of the Customer Account or when placing an Order.

The Online Store may contain links to external websites. Such links are provided solely for the convenience of Users. The Seller shall not be responsible for the content, accuracy, or operation of external websites, which are independent of the Seller. The use of such links shall be subject to the terms and conditions established by the owners of those websites.
The Seller reserves the right to place advertising content in any section of the Online Store, in forms commonly used on the Internet. The Seller shall not be responsible for the content of advertisements posted on the Online Store nor for any third-party claims arising therefrom.
Subject to mandatory provisions of law, and to the maximum extent permitted by applicable law, the Seller’s liability for any damages caused to Customers who are not Consumers shall be limited to the amount paid by such Customer to the Seller for the purchase of the given Product, regardless of the source or legal basis of the claim. The Seller shall not be liable for any loss of profits.

Section 9 – Right of Withdrawal from the Sales Contract

The Consumer shall have the right to withdraw from the Sales Contract without giving any reason, within 14 days from the date of receiving the Order. The withdrawal period shall begin to run:

from the moment the Consumer or a third party indicated by the Consumer, other than the carrier, takes possession of the Product;
in the case of a Sales Contract covering multiple Products delivered separately, in batches or in parts – from the moment the Consumer takes possession of the last Product, batch, or part;
in the case of a Sales Contract providing for the regular delivery of Products over a specified period – from the moment the Consumer takes possession of the first Product;
in all other cases – from the date of the conclusion of the Sales Contract.

To meet the withdrawal deadline, it is sufficient for the Consumer to send the withdrawal statement before the expiry of the 14-day period.
To exercise the right of withdrawal, the Consumer must submit a clear statement of withdrawal to the Seller, preferably by e-mail to the following address: kontakt@internetto.eu. If the Consumer uses this option, the Seller shall promptly acknowledge receipt of the withdrawal notice on a durable medium (e.g. by e-mail).
The Consumer may formulate the statement of withdrawal from the Sales Contract as follows (use of the following template is not obligatory):

Statement of Withdrawal from the Sales Contract
Seller’s name: Inter Arma Sp. z o.o.
Seller’s address: ul. Krakowska 60, 32-064 Rudawa, Poland
Seller’s e-mail: kontakt@internetto.eu

I/We () hereby withdraw from the Sales Contract concluded by me/us () for the purchase of the following Products: __________________________________________________
Ordered on () / received on (): _______________________________________________
Name of the Consumer(s): _________________________________________________
Address of the Consumer(s): ________________________________________________
Signature of the Consumer(s) (only if this form is submitted on paper):__________________________
Date:________________________________________________________
In the event of withdrawal from the Sales Contract, the contract shall be deemed void ab initio.
The Seller shall refund to the Consumer all payments received in connection with the Sales Contract from which the Consumer has withdrawn, including in particular the Product Price and the delivery cost. However, with regard to the delivery cost, the Seller shall refund only the cost corresponding to the least expensive, standard delivery method offered by the Seller. The direct costs of returning the Product as a result of the withdrawal from the Sales Contract shall be borne by the Consumer.
The Seller shall refund the payments received from the Consumer, including the Product Price and the delivery cost, without undue delay and in any event not later than 14 days from the date of receipt of the Consumer’s statement of withdrawal from the Sales Contract, subject to paragraph 8 below. The refund shall be made using the same means of payment as used by the Consumer for the initial transaction, unless the Seller and the Consumer expressly agree otherwise.
The Consumer who has withdrawn from the Sales Contract is obliged to return the Product to the Seller without undue delay and in any event not later than 14 days from the date of withdrawal. To meet the deadline, it is sufficient to send the Product back before its expiry. The returned Product may be handled only to the extent necessary to establish its nature, characteristics and functioning. The Seller may withhold the refund until receipt of the Product or until the Consumer provides proof of its return, whichever occurs first.
The right of withdrawal from the Sales Contract shall not apply to contracts:

where the Product is non-prefabricated, made to the Consumer’s specifications, or clearly personalised;
where the Product is perishable or has a short shelf life;
where the Product is delivered in sealed packaging and cannot be returned after opening for health protection or hygiene reasons, if the packaging has been opened after delivery;
where the Products, due to their nature, are inseparably mixed with other items after delivery;
for the supply of audio or video recordings or computer software delivered in sealed packaging, if the packaging has been opened after delivery;
for the supply of newspapers, periodicals, or magazines, except for subscription contracts;
for the supply of digital content not supplied on a tangible medium, if the performance has begun with the Consumer’s prior express consent before the expiry of the withdrawal period and after being informed by the Seller of the loss of the right of withdrawal.

The rights referred to in this Section 9 shall apply mutatis mutandis to a natural person concluding a contract directly related to their business activity, if the content of that contract shows that it does not have a professional nature for that person, in particular as determined by the subject of the business activity made available in the Central Register and Information on Economic Activity (CEIDG).

Section 10 – Complaints

The Sales Contract covers new Products.
The Seller shall be liable under statutory provisions for ensuring the conformity of the Product with the Contract.
In the event of a lack of conformity of the Product with the Contract, the Consumer has the right to submit a complaint in accordance with the provisions of the Act of 30 May 2014 on Consumer Rights.
A complaint may be submitted to the Seller:

by e-mail to the Seller’s electronic address: kontakt@internetto.eu, or
by post to the Seller’s address: ul. Krakowska 60, 32-064 Rudawa, Poland.

The complaint should include: the Customer’s full name, contact details, a description of the lack of conformity with the Contract, the date on which the non-conformity was discovered, evidence of purchase, the preferred method of response, and the Customer’s specific request related to the complaint. If the information provided is incomplete, the Seller shall request the Customer to supplement it before the complaint is examined.
The Seller shall review the complaint within 14 days of receiving it and inform the Customer of the decision using the communication method indicated by the Customer in the complaint.
The Seller shall be liable for any lack of conformity of the Product with the Contract that existed at the time of delivery and becomes apparent within two years from that time, unless a longer period of usability has been specified by the Seller or its legal predecessors.
The Seller shall not be liable for the lack of conformity of the Product with the Contract in the cases referred to in Article 43b(2) and (3) of the Act on Consumer Rights, if the Consumer, no later than at the time of conclusion of the Contract, was expressly informed that a particular feature of the Product deviates from the conformity requirements referred to in Article 43b(2) and (3) of that Act, and expressly and separately accepted the absence of that particular feature.
In the case of a Sales Contract concluded with a Consumer or an Entrepreneur with Consumer Rights, any lack of conformity of the Product with the Contract that becomes apparent within two years of delivery shall be presumed to have existed at the time of delivery, unless proved otherwise or unless such a presumption is incompatible with the nature of the Product or the nature of the lack of conformity.
If the Product is not in conformity with the Contract, the Consumer may:

request repair or replacement; or
make a statement requesting a price reduction or declaring withdrawal from the Contract, if:

the Seller has refused to bring the Product into conformity with the Contract in accordance with Article 43d(2) of the Act of 30 May 2014 on Consumer Rights;
the Seller has failed to bring the Product into conformity with the Contract in accordance with Article 43d(4)–(6) of that Act;
the lack of conformity persists despite the Seller’s attempt to bring the Product into conformity;
the lack of conformity is so material as to justify an immediate price reduction or withdrawal from the Contract without first requesting repair or replacement;
it is evident from the Seller’s statement or the circumstances that the Seller will not bring the Product into conformity within a reasonable time or without undue inconvenience to the Consumer.
The Consumer may not withdraw from the Contract if the lack of conformity is insignificant. A lack of conformity shall be presumed to be material.

The Consumer shall make the Product subject to repair or replacement available to the Seller. The Seller shall collect the Product from the Consumer at its own cost. The Store does not accept parcels sent on a cash-on-delivery basis.
The Seller shall reimburse the Consumer for any amounts due as a result of exercising the right to a price reduction without undue delay, and in any event no later than 14 days from the date of receipt of the Consumer’s statement of price reduction.
In the event of withdrawal from the Contract, the Consumer shall promptly return the Product to the Seller at the Seller’s cost. The Seller shall reimburse the Consumer for the price without undue delay, and in any event no later than 14 days from the date of receipt of the Product or of proof of its return. The Store does not accept parcels sent on a cash-on-delivery basis.
The provisions of paragraphs 1–14 of this Section shall apply mutatis mutandis to an Entrepreneur with Consumer Rights.
If the Customer is an Entrepreneur, the Parties hereby agree to exclude the Seller’s liability under the statutory warranty (rękojmia) pursuant to Article 558 §1 of the Polish Civil Code.

Section 11 Intra-community supply of goods (from Poland to EU member states)

The Seller, having its registered office in the Republic of Poland, applies a 0% VAT rate to intra-Community supplies of goods to other Member States of the European Union, in accordance with Article 138 of Council Directive 2006/112/EC and Article 42 of the Polish Value Added Tax Act, provided that all of the following conditions are met:

The goods are dispatched or transported from the territory of the Republic of Poland to the territory of another Member State of the European Union.
The Customer is an entrepreneur registered for VAT purposes in another EU Member State and holds a valid VAT identification number (EU VAT ID).
The Customer provides the Seller with its valid VAT identification number (EU VAT ID) no later than at the time of placing the Order.
The Seller is registered in Poland as a VAT-EU taxpayer authorised to carry out intra-Community transactions.
The Seller holds evidence confirming that the goods have actually been transported from the territory of Poland to the territory of another EU Member State, in accordance with Article 138 of Council Directive 2006/112/EC and Article 42 of the Polish Value Added Tax Act.

If one or more of the above conditions are not fulfilled, the sale shall be subject to the domestic VAT rate applicable in Poland.
The Customer is obliged to provide the Seller with accurate and up-to-date identification details, in particular a valid VAT identification number (EU VAT ID), and to promptly inform the Seller of any changes to or loss of its validity.
If it is determined that the application of the 0% VAT rate was unjustified for reasons attributable to the Customer (for example, an invalid VAT identification number or lack of evidence confirming the intra-Community transport of goods), the Seller reserves the right to issue a corrective invoice applying the domestic VAT rate applicable in Poland and to demand payment of the VAT amount due.

Section 12 – Final Provisions

These Terms and Conditions shall enter into force on 30 October 2025 and shall remain in force until amended, replaced or repealed.
The Seller reserves the right to amend the provisions of these Terms and Conditions for legitimate reasons, in particular in the event of: changes in the applicable laws affecting the operation of the Online Store or the provision of electronic services; modifications to the Store’s offer, payment methods, or delivery options; introduction of new functionalities or services; or the need to clarify the wording of the Terms and Conditions following court judgments, administrative decisions, or other binding rulings of public authorities. The Seller shall notify Customers of any amendments by publishing the updated version of the Terms and Conditions on the website: [link do regulaminu sklepu]. Amendments to the Terms and Conditions shall not affect Orders placed prior to their entry into force, which shall be executed under the previous terms.
Amendments to the Terms and Conditions shall enter into force 7 days after their publication on the website: [link do regulaminu sklepu]. A Customer who holds an Account shall be notified of the amendments and, if they do not accept the new version of the Terms and Conditions, shall have the right to terminate the agreement for the provision of electronic services (maintenance of the Account) in accordance with Section 6 of these Terms and Conditions.
In matters not regulated by these Terms and Conditions, the relevant provisions of Polish law shall apply accordingly, in particular the provisions of the Civil Code of 23 April 1964 (Journal of Laws 2025, item 1071) and the Act of 30 May 2014 on Consumer Rights (Journal of Laws 2024, item 1796).
Any disputes arising from the performance of a Sales Contract shall be resolved by the Parties amicably. In the absence of an amicable settlement within 60 days from the date of submitting a claim, and where the Parties are entrepreneurs, the competent court for the final resolution of the dispute shall be the court having jurisdiction over the Seller’s registered office.
The Seller informs Customers who are Consumers about the possibility of using out-of-court complaint and redress procedures. Such procedures include, in particular:

a permanent consumer arbitration court operating at the Trade Inspection (Inspekcja Handlowa);
mediation proceedings conducted by the provincial inspector of the Trade Inspection aimed at the amicable settlement of disputes between the Customer and the Seller;
assistance in resolving disputes between the Customer and the Seller provided by the competent district (municipal) consumer ombudsman or by a consumer protection organisation whose statutory tasks include the protection of consumer rights.